Do I need therapy?
Therapy looks different for each person who walks through the door. Deciding to enter into a therapeutic experience is a personal choice- there is no one symptom or feeling that can tell you it’s time- all you need is the desire to feel better or learn skills to maintain happiness in a stressful and complicated world.
Do you accept insurance?
Yes! We are in network with Highmark, UPMC, and Blue Cross Blue Shield Plans at this time.
We also offer reasonable self-pay rates for those whose plans we are not in network with. All copays and deductibles are due at time of service.
What if sessions with you aren’t covered by my insurance?
You can take advantage of our self-pay rates. We can also arrange for you to get a “superbill’ that you can submit to your insurance for reimbursement. Please talk with your insurance company and your therapist if you wish to take advantage of this option.
How do I make an appointment?
Give us a call at 412-465-5167 or email us at info@compasscounselingpgh.com. A member of our team will respond to you between 24-48 business hours. At that time we will gather some information from you including a brief description of the current situation or symptoms you are experiencing, your scheduling availability, and your insurance provider if you are planning to use your policy. Based on that information, we will match you with the provider that best fits your needs and get you scheduled for your first session.
What happens next?
Once we have confirmed the date and time of your first appointment, you will be emailed an invitation to our secure client portal. There you will have the opportunity to fill out all pre-appointment paperwork. Please be sure to do this at least 24 hours before your appointment so that your provider has the opportunity to review it- this leaves more time for them to get to know you during your first hour together.
How long do appointments last?
Sessions will typically last 50 minutes. Your provider will guide the session to allow time for reflection, questions and scheduling.
What will my first session be like?
During your first session your provider will review important information about privacy, client rights and your role in the process. Your provider will ask questions about your history and will want to hear in more detail what brings you in for services at this time. Feel free to ask questions about the therapeutic process and about how your therapist works with clients. Feeling that your provider is a match for your needs and your style is important to us and we know that beginning a therapeutic relationship may come with a lot of questions!
How do I pay?
If we are in-network with your insurance provider we will submit your claims for you. You will be responsible for any co-pay, co-insurance or deductible you may have at the time of service. We accept cash, check, and most major credit cards. We also take most FSA/HSA cards. Self-pay and co-pays are due at time fo service.
What is your cancellation policy?
We require 24 hour notice for all cancellations. We charge a cancellation fee of $50 for all no shows or late cancellations.
Can I bring my child?
Babies in arms are always welcome in sessions! We have a space in our waiting room for older children and will discuss other options on a case by case basis to ensure you are getting the most from your sessions.
What are your hours?
We have early morning, daytime, evening, and weekend availability. We will do our best to accommodate your availability and to find a time that works for both you and your provider.
How often will I see my therapist?
When possible, we recommend weekly or biweekly appointments while you and your provider develop a relationship and your provider has had the opportunity to assess your needs. You will then work together to find a schedule that is based on availability and goal planning.
Will I need to take medication?
We do not prescribe medication. We are happy to work with you as you decide if medication is something that you are interested in and may benefit from.